In accordance with UK regulations, orders to the UK may incur customs and other fees, bearing in mind that our warehouse is located in Spain.
When you place an order at La Musa, we indicate the price of the product and the shipping costs, but we cannot calculate the costs that may be requested by the transport company when it arrives in the UK, as these are beyond our control.
When the package arrives in the UK, several situations can occur once the transport company requests the payment of taxes and customs:
- The taxes are paid: the order will be delivered to the addressee.
- The taxes are not paid: the order will be returned to La Musa. In this case, La Musa will be obliged to manage the payment of re-importation taxes so that the package is returned to our warehouse. We will therefore proceed to reimburse you by deducting these fees plus €30 (or the equivalent in another currency) as a handling fee.
Here you can find official information: https://www.gov.uk/goods-sent-from-abroad/tax-and-duty