At La Musa we strive to fulfill your order so that you receive it on time and can enjoy your music as soon as possible. We assure you that in case of any incident or delay, we will offer you the best possible solution.
We will send you e-mails with information about your order when there are any changes, regardless of whether you have placed the order with a registered account or as a guest.
However, please note that in periods of high demand, such as Christmas, early school year, Black Friday or other promotional, festive and holiday dates, the processing of orders in preparation may experience some unusual delays. This can be due to internal issues derived from an unusual increase in the volume of orders, as well as external factors: transport agencies, suppliers, strikes, overload in customs processes...
In addition, we inform you that our warehouse is located in Malaga, and we are governed by the local and Spanish holiday calendar, which may also influence the processing time of your order or the response time of Customer Service.
If you placed the order with a registered account, you can check its status in your account. And, of course, you can always contact us if you have any questions; we will provide you with all the information you need.