I have already placed an order

All about my order

• I have purchased as a guest, can I see the status of my order?
• How do I know that my order has been completed correctly?

Order status

• My order status is "In preparation", when will it be shipped?
• Check order status
• Order "Shipped": how to track it?
• What happens if there is no stock of a product that I have already ordered?

Problems with the order

• What do I do if a product received is defective?
• My order is damaged

I want to return or cancel an order

• I want to request a return
• Modify or cancel an order
• What are the return costs?