We offer you La Musa 14 Guarantee: return your order or the items you don't want up to 14 days after receiving it. (Conditions: https://lamusainstrumentos.es/en/lamusa14en)
If you placed the order as a guest, please write to us with as much information as possible (order number, items to be returned, reason for return...) and we will get back to you as soon as possible with further instructions.
If you are a registered customer and you have placed the order with your account, you can request the return by following these steps:
- Enter your LA MUSA account: https://lamusainstrumentos.es/account
- Click on the Orders section.
- Find the order you wish to return and select the red icon:
- The list of products in the order will be displayed: select the ones you wish to return and indicate the reason for each one.
- Send the request and shortly we will send you the information to finalize it.
| Territory of origin | Shipment handled by LA MUSA (registered customers) | Shipment at customer's expense | Customs charges |
|---|---|---|---|
| Spain (Peninsula and Balearic Islands) | Available. 2.99€ will be deducted from the return amount. | Available. Shipping costs borne by the customer. Refund of the full amount of the articles. | No. |
| Spain (Canary Islands, Ceuta and Melilla) | Available. 9.99€ will be deducted from the return amount. | Available. Shipping costs borne by the customer. Refund of the full amount of the articles. | No. |
| European Union countries | Available. 9.99€ will be deducted from the return amount. | Available. Shipping costs borne by the customer. Refund of the full amount of the articles. | No. |
| Other countries | Not available. | Yes, shipping costs borne by the customer. | Yes, it will be deducted from the amount of the refund. |
For full details, exclusions and more on the La Musa 14 Guarantee, click here: https://lamusainstrumentos.es/garantia-la-musa-14-es.html