We offer you La Musa 14 Guarantee: return your order or the items you don't want up to 14 days after receiving it.
It's very simple by accessing our returns portal, with your order reference (you received it by email with the tracking number) and following the steps.
Depending on where you want to send the return from, the conditions may be different:
| Territory of origin | Shipment handled by LA MUSA (registered customers) | Shipment at customer's expense | Customs charges |
|---|---|---|---|
| Spain (Peninsula and Balearic Islands) | Available. 2.99€ will be deducted from the return amount. | Available. Shipping costs borne by the customer. Refund of the full amount of the articles. | No. |
| Spain (Canary Islands, Ceuta and Melilla) | Available. 9.99€ will be deducted from the return amount. | Available. Shipping costs borne by the customer. Refund of the full amount of the articles. | No. |
| European Union countries | Available. 9.99€ will be deducted from the return amount. | Available. Shipping costs borne by the customer. Refund of the full amount of the articles. | No. |
| Other countries | Not available. | Yes, shipping costs borne by the customer. | Yes, it will be deducted from the amount of the refund. |
For full details, exclusions and more on the La Musa 14 Guarantee, click here: https://lamusainstrumentos.es/garantia-la-musa-14-es.html