We offer you La Musa 14 Guarantee: return your order or the items you don't want up to 14 days after receiving it. (Conditions: https://lamusainstrumentos.es/en/lamusa14en)
You can follow these steps:
- Enter your LA MUSA account: https://lamusainstrumentos.es/account
- Click on the Orders section.
- Find the order you wish to return and select the red icon:
- The list of products in the order will be displayed: select the ones you wish to return and indicate the reason for each one.
- Send the request and shortly we will send you the information to finalize it.
| Territory of origin | Shipment handled by LA MUSA (registered customers) | Shipment at customer's expense | Customs charges |
|---|---|---|---|
| Spain (Peninsula and Balearic Islands) | Available. 2.99€ will be deducted from the return amount. | Available. Shipping costs borne by the customer. Refund of the full amount of the articles. | No. |
| Spain (Canary Islands, Ceuta and Melilla) | Available. 9.99€ will be deducted from the return amount. | Available. Shipping costs borne by the customer. Refund of the full amount of the articles. | No. |
| European Union countries | Available. 9.99€ will be deducted from the return amount. | Available. Shipping costs borne by the customer. Refund of the full amount of the articles. | No. |
| Other countries | Not available. | Yes, shipping costs borne by the customer. | Yes, it will be deducted from the amount of the refund. |
For full details, exclusions and more on the La Musa 14 Guarantee, click here: https://lamusainstrumentos.es/garantia-la-musa-14-es.html