Once your order has been placed, it will move to the "In Preparation" status when our warehouse staff begins processing it.
However, we understand that certain situations may arise for which we can offer a solution.
Merging or Combining Orders
If you wish to place another order and have it shipped together with a previous one, please visit this article: Merging or Combining Orders
Modifying Order Items
The following situations may occur:
- You ordered 6 units of a product but later decide you prefer only 3.
- You ordered several different items but no longer want one of them, while still keeping the rest.
In such cases, contact us as soon as possible to modify your order. We will do our best to process the request and confirm whether the changes have been made.
Canceling an Order Not Yet Shipped
If, after placing your order, you decide to cancel it for any reason, contact us as soon as possible so that it is not processed. In such a case, we will cancel the order and proceed with the refund.
Changing the Shipping Address of an Order
If you notice an error in the address or any other detail, or if you prefer to change the delivery address, contact us as soon as possible, as long as your order has not yet been processed in the warehouse. Once processed, unfortunately, the delivery details cannot be changed as the order will already be in the hands of our logistics provider.
Returning a Received Order
If you have received your order and wish to return part of it or the entire order, please check this help article: I Want to Request a Return.