If when you receive the package you notice that it is visibly damaged, the easiest thing to do is to reject receipt and write to us to inform us of this. We will process a refund or reshipment as soon as possible as soon as we clarify the situation with the courier company.
If you have already accepted the package and notice that it is damaged on the outside or its content, please contact us as soon as possible, within 24 hours of receipt.